Frequently Asked Questions
Answers to common questions about rewards and accounts.
How do I earn reward points?
You earn points automatically whenever you make a purchase while logged into your account.
Do I need an account to collect points?
Yes. Points are linked to your account email, so you must be logged in to earn them.
How do I redeem points for discounts?
Redeem rewards from your rewards panel and apply the discount code at checkout.
When will my points appear?
Points usually appear shortly after your order is confirmed.
Do reward points expire?
Expiration depends on your rewards settings and will be shown in your account.
What if my points are missing?
Confirm you were logged in at checkout, then contact support if needed.
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